Customers in Cambodia and Thailand are benefitting from the excellent work being carried out between the two Posts as part of their successful EMS twinning project. Cambodia Post and Thailand Post are working together to improve their international express mail service in this high-impact trading lane.

Key to the twinning project’s success has been the regular sharing of best practice. At the end of September, a five-person Thailand delegation visited Cambodia, headed by Mr. Tawat Tripipat, senior manager of Thailand Post International Operation. The group looked at the mail flow from posting, delivery processing and transport and included visits to the Cambodia Post headquarters and post offices in Kampong Thom and Siem Reap. In 2018, as part of the project, Cambodia Post visited Thailand Post.

The latest visit enabled the Posts to exchange ideas on ways that they could further cooperate to  continuously improve EMS performance in both Thailand and Cambodia. EMS twinning is an excellent way to exchange good practice in staff training, technology and performance monitoring. Cambodia and Thailand’s work is part of their drive to improve quality of service for their international customers.

As part of the EMS Cooperative, members throughout the world work together but the EMS twinning projects take cooperation a step further where the Posts commit to working together under the guidance of their EMS regional coordinator. In addition to Cambodia Post and Thailand Post, another Asia-Pacific twinning project is taking place between Indonesia and Singapore. These add to previous successful projects undertaken by China Post and Japan Post; Egypt Post, Emirates Post Group and Morocco Post Group and Spain Post (Correos) and Paraguay Post.

Twinning projects foster better communication allowing operators to work together on solutions to improve EMS network performance. Any operators interested in signing up for an EMS twinning project should contact their EMS regional coordinator.