Why join the EMS Cooperative?

The EMS Cooperative, currently has over 180 members (including all major EMS postal operators), who all provide a worldwide express mail service.
By joining the EMS Cooperative you will be able to benefit from many EMS Cooperative activities and will become part of the global EMS delivery network.

Please note that EMS Cooperative membership is only available to those designated operators that provide an international EMS delivery service.

EMS Operational Guide plus end-to-end service standard calculator
The online EMS Operational Guide publishes the information provided by each designated EMS operator on the scope of their service and all operational aspects of their EMS delivery service. The EMS Operational Guide is a working tool used by EMS staff around the world for detailed information on the EMS services offered by designated operators. 

The EMS Operational Guide features an end-to-end service standard calculator which operators can use to determine the service standard by destination to sell to their customers.

EMS Reports
EMS measurement reports are provided every month to help EMS Cooperative members address operational areas that require attention and monitor the impact of improvement activities. Currently, EMS delivers reports on a monthly, quarterly and annual basis, covering:

  • End-to-end performance 
  • Pay-for-performance 
  • Export performance
  • Supply Chain: transportation, customs, transit and returned EMS items
  • Import performance
  • Customer Care

The EMS Standards and Measurement team supports members’ efforts to define and validate reliable standards for export, transportation and import segments.

EMS Pay-for-performance Accounting System
EMS accounting is quarterly, based and reported in accordance to the EMS Pay-for-Performance Plan. Participants do not have to reconcile paper EMS statements and perform a manual check as every quarter they receive  electronic accounting documents, based on tracking data.

EMS Market Intelligence
The EMS Cooperative provides global and regional reports with market insights to help EMS Cooperative members increase share of the cross-border package market and execute development strategies for EMS growth.

EMS Customer Care System
Members of the EMS Cooperative have free access to the EMS Customer Care System that enables them to make inquiries about the status of their EMS item.

EMS Force Majeure
EMS Cooperative members can submit force majeure claims in cases when a delivery was not possible to complete for reasons beyond its control and which are not attributable to any act or failure of the designated operator (events such as war, acts of nature, and destruction of facilities).

Merchandise Returns Solution for EMS (MRS)
EMS Cooperative members can use MRS through the EMS network which provides e-commerce merchants and on-line buyers ease of use in returning EMS items.
 
EMS Barcode Labels
To encourage the use of standardized barcodes for tracking EMS items, EMS Cooperative members can order EMS self-adhesive barcoded labels. 

EMS Online Label Application
The EMS online label application allows customers of EMS Cooperative members to complete an EMS label, including important information in the customs declaration, which can be used by posts to generate and send pre-advice messages to the destination post.

Access to EMS Publications
EMS publications include EMS Cooperative regulations, procedures and recommendations for the provision of EMS service:

  • EMS Business Plan: outlines how the EMS Cooperative will work to achieve its goals.
  • EMS Rules of Procedure: provides the rules and obligations of EMS Cooperative membership.
  • EMS Standard Agreement and Procedures: establishes the terms for the exchange of EMS items between EMS operators.
  • EMS Standards: describes the standards required for the EMS product.
  • EMS Reports Guide: provides a description of all indicators measured in EMS reports.
  • EMS Pay-for-Performance Plan: provides guidelines to implement EMS Pay-for-Performance.
  • EMS Customer Care Manual: details the management of EMS Customer Care.
  • EMS Cooperative Guide: brings together important information on the EMS Cooperative and its activities.

EMS Operational Guide plus end-to-end service standard calculator
The online EMS Operational Guide publishes the information provided by each designated EMS operator on the scope of their service and all operational aspects of their EMS delivery service. The EMS Operational Guide is a working tool used by EMS staff around the world for detailed information on the EMS services offered by designated operators. 

The EMS Operational Guide features an end-to-end service standard calculator which operators can use to determine the service standard by destination to sell to their customers.

EMS Reports
EMS measurement reports are provided every month to help EMS Cooperative members address operational areas that require attention and monitor the impact of improvement activities. Currently, EMS delivers reports on a monthly, quarterly and annual basis, covering:

  • End-to-end performance 
  • Pay-for-performance 
  • Export performance
  • Supply Chain: transportation, customs, transit and returned EMS items
  • Import performance
  • Customer Care

The EMS Standards and Measurement team supports members’ efforts to define and validate reliable standards for export, transportation and import segments.

EMS Pay-for-performance Accounting System
EMS accounting is quarterly, based and reported in accordance to the EMS Pay-for-Performance Plan. Participants do not have to reconcile paper EMS statements and perform a manual check as every quarter they receive  electronic accounting documents, based on tracking data.

EMS Market Intelligence
The EMS Cooperative provides global and regional reports with market insights to help EMS Cooperative members increase share of the cross-border package market and execute development strategies for EMS growth.

EMS Customer Care System
Members of the EMS Cooperative have free access to the EMS Customer Care System that enables them to make inquiries about the status of their EMS item.

EMS Force Majeure
EMS Cooperative members can submit force majeure claims in cases when a delivery was not possible to complete for reasons beyond its control and which are not attributable to any act or failure of the designated operator (events such as war, acts of nature, and destruction of facilities).

Merchandise Returns Solution for EMS (MRS)
EMS Cooperative members can use MRS through the EMS network which provides e-commerce merchants and on-line buyers ease of use in returning EMS items.
 
EMS Barcode Labels
To encourage the use of standardized barcodes for tracking EMS items, EMS Cooperative members can order EMS self-adhesive barcoded labels. 

EMS Online Label Application
The EMS online label application allows customers of EMS Cooperative members to complete an EMS label, including important information in the customs declaration, which can be used by posts to generate and send pre-advice messages to the destination post.

Access to EMS Publications
EMS publications include EMS Cooperative regulations, procedures and recommendations for the provision of EMS service:

  • EMS Business Plan: outlines how the EMS Cooperative will work to achieve its goals.
  • EMS Rules of Procedure: provides the rules and obligations of EMS Cooperative membership.
  • EMS Standard Agreement and Procedures: establishes the terms for the exchange of EMS items between EMS operators.
  • EMS Standards: describes the standards required for the EMS product.
  • EMS Reports Guide: provides a description of all indicators measured in EMS reports.
  • EMS Pay-for-Performance Plan: provides guidelines to implement EMS Pay-for-Performance.
  • EMS Customer Care Manual: details the management of EMS Customer Care.
  • EMS Cooperative Guide: brings together important information on the EMS Cooperative and its activities.

The following designated EMS postal operators are able to join the EMS Cooperative:

  • Bolivia
  • Bonaire, Sint Eustatius and Saba
  • British Virgin Islands
  • Eswatini
  • Honduras (Rep.)
  • Sao Tome and Principe
  • Yemen

Thank you for your interest in joining the EMS Cooperative; please use the information below to work out your postal administration’s level of membership.

The EMS Cooperative Rules of Procedure (articles 2 and 3) describe two levels of membership:

Full members
To be considered as a full member of the EMSC, the designated operator must:
 
3.1 be both an importer and an exporter of EMS items with at least two other designated operators;
3.2 possess a tracking system for EMS in full production with all EMS partners in accordance with the EMS Standards;
3.3 obtain written or electronic proof of delivery for all EMS items and provide such proof to EMS origin operators on demand;
3.4 employ the EMSC’s standardized system for dealing with international EMS inquiries and operate it in accordance with the EMS Standards;
3.5 comply with requirements 3.1, 3.2 and 3.3 before formalizing its request to join, and with requirement 3.4 within six months of joining.
 
Import members
To be considered as an import member of the EMSC, the designated operator must:
 
4.1 be an importer of EMS items from at least two other designated operators;
4.2 possess a tracking system for EMS in full production with all EMS partners in accordance with the EMS Standards;
4.3 obtain written or electronic proof of delivery for all EMS items and provide such proof to EMS origin operators on demand;
4.4 employ the EMSC’s standardized system for dealing with international EMS inquiries and operate it in accordance with the EMS Standards;
4.5 comply with requirements 4.1, 4.2, and 4.3 before formalizing its request to join, and with require-ment 4.4 within six months of joining.

Membership is only available to designated operators that provide a worldwide express mail service

If you need any further clarification please contact the EMS Unit.
If you wish to become a member of the EMS Cooperative please complete the application form and return it by fax or by post to the EMS Unit.

To become an EMS Cooperative member simply fill out the application form and return it to the EMS Unit. All information will be treated confidentially.

The application form is divided into three sections:

Contribution class
The first step to become a member is to choose the class of contribution to which your administration wishes to belong. Your contribution depends on the amount of exported and imported EMS traffic. In order for the Cooperative to work out your contribution class please fill in the section one of the form “Contribution class”.
 
EMS contact information
Each member of the Cooperative must name an official EMS representative and contact point. EMS communications are divided into two categories: one contact for communications concerning general policy matters and one contact for operational matters. Please note that you may choose to have one contact for both general policy and operational matters.
 
Transfer of EMS tracking data
As a member your administration will be included in the EMS Cooperative’s Audit and Measurement Programme. To allow the EMS Cooperative to obtain integrated results for EMS tracking and delivery performance for the quarterly report cards, the EMS Cooperative requires your administration to authorize the transfer of EMS tracking data to a third party (Monitoring Organization) on a confidential basis.